Every action ever taken on every ticket is logged. You’re in complete control!

Trigger automatic emails on six key events such as new ticket, ticket replied etc. All text and graphics is completely within your control. Get even more email options and events with our premium add-ons.

Add custom fields to your ticket forms, choosing from 13 field types – the most of any helpdesk plugin! Use our premium custom-fields add-on for even more power. Integrate complex logic and powerful forms with the Gravity Forms bridge.

What use is a ticket if clients can’t attach files? Multiple attachments to each ticket is supported right out of the box – even in the free version!

Use our free IMPORTER ADD-ON to import your existing tickets from Zendesk, Helpscout and Ticksy.  Your customers will experience a seamless transition to your new helpdesk.

Hundreds of additional features are available to solve almost every pain-point you might have.  And each add-on is very affordable – most are available for less than $50.00!